SHIPPING

Currently we ship our products to practically all countries:

  • Spain and Peninsular Portugal: FREE
  • Spain and Portugal (Islands, Ceuta and Melilla):

- Balearic and Canary Islands: €4.99
- Rest of the islands, Ceuta and Melilla: €14.99

  • Rest of Europe (except countries not included in the list)€4.95
  • Rest of the World (except countries not included in the list)€19.95

* For shipments to countries not included in this list, please contact us by sending an email to info@monpiel.com . We will inform you shortly of the price of transport.

All orders (except personalized products) will be processed within a maximum period of 24 hours from reception. The delivery time could be altered during sales periods and designated dates.

Customs expenses or other extraordinary fees are not included in the shipping costs.

When placing the order you will receive 3 emails: An email from Monpiel as soon as the merchandise leaves our warehouse. An email from the shipping company as soon as the merchandise has arrived at your warehouse. The approximate delivery day will be specified in this email. An email from the shipping company on the day of delivery specifying the time range.

If when the carrier arrives does not manage to deliver the order, do not worry at all, our shipping company will make 2 delivery attempts, and will call you by phone in case you are not at home. If for any reason they cannot deliver it to you, get in touch with our team through the contact form or by calling 957 201 912 from 10:00 to 14:00 and from 16:00 to 19:30 from Monday to Friday and we will We will solve it at no cost.

CHANGES

Don't be afraid if your product doesn't convince you, it's not the color you wanted or the size and you want to change it for another. We simply explain the Monpiel exchange process:

  • Check that your product meets the following requirement:
    1. Good product condition: The product must be returned in The same conditions in which it was received, without apparent signs of use and always presenting the invoice of the same that you must include in the return box.
    2. Exchange period: You have 30 days from the purchase. 

* The first change of product or size in the Peninsula and Portugal is free, the second will cost € 10. EXCEPT in the period of sales / offers, on these dates the change will have a charge of € 5.

* In the rest of the Countries/Zones we will not be able to manage the changes. The customer must return the product at their own expense and place a new order for the product to be exchanged.

* CUSTOMIZED PRODUCTS CANNOT BE EXCHANGED OR RETURNED.

RETURNS

Don't be afraid if your product doesn't convince you and you want your money. We simply explain the Monpiel returns process:

  • Check that your product meets the following requirement:
    1. Good condition of the product: The product must be returned in The same conditions in which it was received, without apparent signs of use and always presenting the invoice of the same that you must include in the return box.
    2. Return period: You have 30 days from the purchase. < / li>

  • You must send your product properly packaged to the following address:

Calle Ingeniero Barbudo nº 4 Polígono Amargacena, 14013 Córdoba. SPAIN. Contact telephone number: +34 625 415 016 .

  • Once we receive your package we will proceed to refund your product. Courier expenses will be borne by the customer.

* OUTLET products are not returned in exchange for money, they can only be exchanged for a voucher to spend on our website.

* Returns in Spain and Peninsular Portugal will be free (except for shipping costs that are borne by the customer). EXCEPT during the sales period, which will have a cost of €5, which will be deducted from the amount of the return.

* Returns in the rest of the Countries/Areas will be free (except for the shipping costs that at the customer's expense). EXCEPT during sales periods, which will have a cost of €5, which will be deducted from the amount of the return.

* PERSONALIZED PRODUCTS AS WELL AS SPECIAL PERSONALIZED SIZES CANNOT BE CHANGED OR RETURNED.

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