SHIPPING
MONPIEL ships its products to the address provided by each User during the purchase process.
Delivery conditions apply according to the following territories:
EUROPE:
- Shipping costs: FREE.
- Delivery time: 5 to 10 working days.
* Countries not included in our shipping form may be subject to specific restrictions. If you cannot find your country in the shipping form, please contact us by email at [email protected] and we will review the shipping conditions and delivery time. In such cases, shipments may be subject to additional transport costs. All orders (except personalised products and products available for PRE-ORDER, which may require a longer preparation time) will be processed within a maximum of 24 to 48 working hours of receipt, except during sales or promotional periods, when preparation times may vary.
Rates and delivery times are subject to possible changes due to specific promotions, which will be communicated to Users through the appropriate channels.
Shipping times depend on external carriers and are therefore approximate and not guaranteed by MONPIEL.
During promotional or sales periods, such as, without limitation, Christmas, Sales or Black Friday, preparation and delivery times may be affected and potentially extended due to the high volume of orders.
MONPIEL cannot control shipments once they have been handed over to the relevant postal service and, therefore, will not be liable for delivery delays if the order was prepared and dispatched on time. The User may check the shipment status on the carrier’s website at any time.
MONPIEL informs Users that products may be received in separate shipments.
If the carrier is unable to deliver the order, it will contact the User to arrange a new delivery.
To make any changes to your delivery conditions, you can manage them directly with the carrier through their platforms using the tracking number that will have been sent to you previously by email:
You can also check the status and location of your order through these platforms using the same tracking number.
In accordance with Directive 2011/83/EU and its transposition into Spanish law, the shop must ensure that the order is delivered correctly to the designated recipient. However, if the delivery details were entered incorrectly by the User, the seller is not responsible.
If the carrier states that it has attempted to contact the User and has been unable to reach them to arrange a change of address, or a second delivery, the responsibility will lie with the User. Likewise, if the delivery address cannot be correctly identified, the parcel may be automatically returned to the original warehouse. If the order is returned to MONPIEL’s premises because delivery was not possible, a refund will be issued to the User less €16.90 for transport and return handling costs.
In the event of any incident during delivery, Users may contact the relevant courier company, quoting the tracking number they will have received by email. If they have any other additional problem, they may contact MONPIEL by email at [email protected] or by calling +34 957 201 912 / +34 673 403 882 from Monday to Thursday, 8:00 to 17:00, and on Fridays, 8:00 to 15:00 (mainland Spain time).
* Product prices may vary depending on the geographical area of delivery due to differences in taxes, commercial policies, tariffs or other extraordinary costs. The final price will be shown during checkout before payment is confirmed, once the shipping address has been validated.
EXCHANGE POLICY
MONPIEL allows the exchange of an item for a different size or colour within fourteen (14) calendar days from the date of receipt. Purchases made during special periods such as Black Friday and Christmas will have an extended period until early January (the date varies each year).
The User must ensure that the product is in good condition and has not been used under any circumstances. The product must be in perfect condition, unopened, and with all original labels, packaging, documentation and accessories. It must be returned in the same condition in which it was received, with the brand’s original packaging, without visible signs of use, and must always include the invoice inside the return package.
The User must request the exchange through the MONPIEL exchange and returns portal, providing their order number and the email address used to make the purchase, or the postcode. They must then select the item they wish to exchange, as well as the new size or colour, subject to stock availability. If they wish to exchange for a different item, they must make a return and a new purchase.
Once the exchange request has been received, MONPIEL will prepare a new order with the selected item. The User must hand over the original product at the drop-off point chosen during the request, following the instructions received by email, within a maximum of fourteen (14) calendar days from confirmation of the exchange request.
The Exchange Policy does not apply to products made to the User’s specifications or personalised items, in accordance with the “PERSONALISATION” section of the Website.
Products in the SPECIAL PRICES, OUTLET and CLEARANCE selection may be exchanged following the procedure described below in “How to request an exchange?”. If the desired size or product is not available, a voucher will be issued to be used within the following six (6) months.
You may try on the footwear to check its size, characteristics and fit. If you use it beyond what is necessary for that check, MONPIEL cannot be held responsible for the exchange or return of the product due to any loss of value caused by that use, under the terms provided by law.
HOW TO REQUEST AN EXCHANGE?
Belts: all our belts have a very easy system for adjusting the size; you will find more information on our website here. You can also adjust your size at home easily or take the belt to your trusted cobbler. If you have any further questions, our Customer Service team will be happy to help.
Other products: The first exchange in Europe will be FREE* and handled by MONPIEL, except during sales or offer periods, with promotional codes or for products in the SPECIAL PRICES, OUTLET or CLEARANCE categories, where exchanges will cost €16.90.
You have fourteen (14) calendar days from receipt of the product.
PLEASE REMEMBER:
1.- You must submit the request through our portal https://returns.reveni.io/monpiel stating the order number and the postcode or email address provided when placing the order.
2.- Once the exchange request has been received, MONPIEL will prepare a new order with the selected item. The User must hand over the original product at the drop-off point chosen during the request, following the instructions received by email, within a maximum of fourteen (14) calendar days from confirmation of the exchange request.
3.- Pack your product as you received it, in its original packaging. The product must be in the same condition in which it was received.
IMPORTANT: For footwear, we do not accept returns sent solely in the product box wrapped in adhesive tape. It is essential to use suitable outer packaging.
4.- Make sure you include your invoice in the package so that we can identify it in our warehouse.
* The first exchange is FREE. The second shipment, whether a new exchange or a return, will cost €16.90.
** During sales/promotions, with promotional codes and for SPECIAL PRICES, OUTLET or CLEARANCE products, the first exchange will cost €16.90 and the second €19.90.
RIGHT OF WITHDRAWAL AND RETURNS POLICY
The User has the right to withdraw from an order placed at a distance without needing to justify their decision, within a period of fourteen (14) calendar days from receipt of the product. All of this without any penalty.
The right of withdrawal applies to all products, except products that have been used or whose seals have been removed, and those made to the User’s specifications or personalised in the PERSONALISATION section of the Website, in accordance with the case provided for in article 103.c) of Royal Legislative Decree 1/2007, of 16 November, approving the consolidated text of the General Law for the Defence of Consumers and Users and other complementary laws. Products marked as SPECIAL PRICES, OUTLET or CLEARANCE may only be returned in exchange for a voucher to be used on our Website, as a matter of our company’s internal policy. Please make sure you read this before returning any Outlet or Special Prices product.
The User must request the return through the MONPIEL exchange and returns portal, providing their order number and the email address used to make the purchase. They must then select the item or items they wish to return and follow the steps to complete the request.
You may try on the footwear to check its size, characteristics and fit. If you use it beyond what is necessary for that check, MONPIEL cannot be held responsible for the exchange or return of the product due to any loss of value caused by that use, under the terms provided by law.
HOW TO MAKE A RETURN OR EXERCISE THE RIGHT OF WITHDRAWAL?
For orders within Europe (EU), we offer two return options:
Returns managed by MONPIEL:
The User must request the return through the MONPIEL exchange and returns portal, providing their order number and the email address used to make the purchase. They must then select the item or items they wish to return and follow the steps indicated to complete the request.
At MONPIEL, returns within Europe are completely FREE*. During sales or offer periods, with promotional codes or for SPECIAL PRICES, OUTLET or CLEARANCE products, €16.90 will be deducted from the refund for return handling and shipping costs.
Once the request is completed, the User will receive an email with the information needed to make the return. The parcel must be handed in at the selected drop-off point within fourteen (14) calendar days of confirmation of the return request.
Returns managed and paid for by the User:
The User is responsible for organising, managing and paying the return shipping costs. A full refund will be issued for the returned products, except for Special Price or Outlet products, for which a voucher to be used on our Website will be issued.
Our address for self-managed returns is:
MONPIEL: C/ Ingeniero Barbudo, 4, Polígono Amargacena, 14013, Córdoba. SPAIN.
PLEASE REMEMBER:
1- Make sure you include your invoice in the package so that we can identify it in our warehouse.
2- Pack your product carefully as you received it to avoid damage during transport. The product must arrive in perfect condition at our warehouse.
IMPORTANT: For footwear, we do not accept returns sent solely in the product box wrapped in adhesive tape. It is essential to use suitable outer packaging.
3- We will send you your voucher or process the refund once we receive the product at our offices.
We have fourteen (14) working days from receipt of the return to verify that the product is in good condition and proceed with the return method.
MONPIEL is not responsible for the carrier or courier company chosen by the User to return the product. Therefore, MONPIEL recommends that the User request proof of delivery from the carrier once the product has been delivered to MONPIEL’s offices, to ensure proof of delivery. MONPIEL is not responsible for returns sent to an address other than the one indicated by MONPIEL. In such a case, MONPIEL may ask the User to send that proof of delivery for confirmation.
Each returned product must be in perfect condition, unopened, and with all original labels, packaging, documentation and accessories, so that MONPIEL can confirm that it is the original item purchased and assess whether it has been used correctly. If the User does not comply with this or if the product has been damaged, the User accepts that MONPIEL may refuse the right of withdrawal. Incorrect handling of the product may result in the return being refused.
Once MONPIEL confirms that the product is in optimal condition, we will refund all amounts paid by the User, except for the costs arising from the return process.
MONPIEL informs Users that the maximum refund period (excluding return costs or other extraordinary expenses incurred) will be fourteen (14) working days from the date on which the product is received at our warehouse, using the same payment method.
In the case of promotions involving the purchase of separate products that include an additional item, such as 2-for-1, 3-for-2 or any other promotion involving a free or discounted product, if the User exercises their right of withdrawal, it will apply to all items included as part of the promotion.
LEGAL GUARANTEE
Users may return any product purchased on the Website that does not conform to the contract within a period of three (3) years from the date the product was received. Given the nature of the products purchased, the User has a period of two (2) months from when they became aware of the lack of conformity to notify it by email to [email protected], stating in the email the defective product(s), including photos and other evidence of the defects or lack of conformity, together with a detailed description, the purchase order and any additional documentation to identify the transaction.
Once the User’s request has been received, they will be informed as soon as possible whether the return is accepted, based on an objective assessment of the nature of the product and the defect or lack of conformity reported. If the return is approved, MONPIEL will indicate to the User how to send the defective product to its warehouse.
MONPIEL will not accept returned products without following the procedure described above.
Returned products must be unused or, if the defect became apparent after normal daily use, in the best possible condition, and must be returned with all original labels, packaging, documents and accessories. If the User does not do so, MONPIEL will assess each case individually.
Given the type of products that MONPIEL sells, repair is generally not feasible, as it would be disproportionate. If repair is possible due to the characteristics of the product and the defect, the User will be informed.
If repair cannot be carried out and replacement does not conform to the contract, the User may choose to terminate the contract.
MONPIEL informs Users that the maximum refund period will be fourteen (14) working days from the date on which the User decides to terminate the contract.
IMPORTANT:
Most of the products offered by MONPIEL are made of genuine leather. Leather is a completely natural material and may therefore show natural imperfections. In some cases, small marks, wrinkles, colour variations and differences in texture may be noticeable due to the natural tanning process.
In addition, all leathers have been dyed using natural, chrome-free processes. In some cases, depending on humidity and contact with certain materials, some colour transfer may occur. We therefore recommend taking special care when using our products with light-coloured clothing, as it is more prone to staining.
If any type of perfume, hand sanitiser gel and/or chemical product is used, all leathers will also lose their original colour.
MONPIEL is not responsible for colour loss caused by incorrect handling of the products, or for stains caused by colour transfer to other materials or clothing.
Wear and care of footwear. Soles and other components of footwear may show wear due to use, friction with the ground and the conditions in which they are used. Normal wear and damage caused by improper use or external factors do not, in themselves, constitute a lack of conformity.