- OBJECT AND ACCEPTANCE
These terms and conditions ("Terms and Conditions") govern browsing on the website www.monpiel.com (hereinafter the “Website”), owned by BIBOCCI, S.L. (“MONPIEL”), as well as the purchase of products offered by MONPIEL to consumers and users ("User" or "Users").
Any matter not expressly set out in these Terms and Conditions shall be reserved to MONPIEL, without prejudice to the application of the provisions of applicable legislation.
By ticking the corresponding box indicating acceptance of these Terms and Conditions, and by following all steps of the online process, the User expressly agrees to them, with the same validity as a handwritten signature. Therefore, the User acknowledges being of sufficient capacity to accept the obligations arising from actions performed on the Website, having previously read and understood these Terms and Conditions.
In any case, in order to enter into a contract with MONPIEL, the User must be of legal age (18+) and have the legal capacity to enter into binding contracts.
The User undertakes to use the Website correctly, in accordance with applicable laws, good faith, public order, and these Terms and Conditions.
The User shall be liable to MONPIEL, or to third parties, for any damages caused as a result of breaching their obligations.
- OWNER IDENTIFICATION AND GENERAL INFORMATION
The Website is owned by BIBOCCI, S.L. (“MONPIEL”), which is the entity marketing the products shown on the Website and responsible for the contractual relationship with the User upon the purchase of products through the Website.
- Entity: BIBOCCI, S.L.
- Registered address: Calle Ingeniero Barbudo, 4, 14013, Córdoba, Spain.
- Tax ID (NIF): B14231898
- Public Registry: Mercantile Registry of Córdoba, Volume 428, Page 12, Sheet CO-246
- Contact telephone: 957201912
- Contact email: [email protected]
Notwithstanding the above, depending on the product purchased by the User, specific conditions may apply depending on its particular features. These specific conditions are contained in these Terms and Conditions.
- ACCESS AND USE
The Website and its services are freely and publicly accessible; however, MONPIEL may require prior completion of the relevant form in order to access some of the services offered on the Website.
Access to the Website by minors is strictly prohibited. However, if a minor accesses the Website, it will be assumed that such access has been authorised beforehand by their parents, guardians, or legal representatives, without prejudice to MONPIEL’s right to make any verifications it deems necessary.
The User guarantees the authenticity and currency of all data provided to MONPIEL and shall be solely responsible for any false or inaccurate statements made.
Browsing the Website does not require registration; however, in order to make purchases or receive marketing, information, and promotional offers related to our campaigns and products, it will be necessary to complete the appropriate online forms.
The information provided by Users must be truthful. If the information is incomplete, inaccurate or false, Users agree to hold MONPIEL harmless from any damages and third-party claims arising as a result of such inaccuracy or falsity. Under no circumstances shall MONPIEL be liable for the truthfulness of the data provided by Users, and each User shall be solely responsible for any consequences, errors, or failures that may result from poor-quality data.
The User expressly agrees to use MONPIEL’s content and services appropriately and not to use them, among others, to:
- Disseminate criminal, violent, pornographic, racist, xenophobic, offensive content, or content in support of terrorism or generally contrary to the law or public order.
- Introduce computer viruses or carry out actions likely to alter, damage, interrupt, or generate errors in MONPIEL’s electronic documents, data, or physical and logical systems or those of third parties; or obstruct the access of other Users to the Website by overloading the computing resources MONPIEL uses to provide its services.
- Attempt to access other users’ email accounts or restricted areas of MONPIEL’s or third parties’ computer systems and, where applicable, extract information.
- Infringe intellectual or industrial property rights, or violate the confidentiality of MONPIEL’s or third parties’ information.
- Impersonate another user, public authority, or third party.
- Reproduce, copy, distribute, make available, or otherwise publicly communicate, transform, or modify the content, unless authorised by the rights holder or legally permitted.
- Collect data for advertising purposes or send any kind of advertising or commercial communication without prior request or consent.
All the content on the Website, such as texts, photographs, graphics, images, icons, technology, and software, as well as its graphic design and source code, constitute a work owned by MONPIEL, and no exploitation rights over them shall be understood to be transferred to the User beyond what is strictly necessary for proper use of the Website.
In short, Users accessing this Website may view its contents and, where applicable, make authorised private copies provided that the reproduced elements are not subsequently transferred to third parties, installed on servers connected to networks, or subjected to any kind of exploitation.
Likewise, all trademarks, trade names or distinctive signs of any kind appearing on the Website are the property of MONPIEL, and the use or access to the Website shall not be interpreted as conferring any rights on the User in relation to them.
The distribution, modification, transfer or public communication of the content and any other act not expressly authorised by the holder of the exploitation rights is strictly prohibited.
The inclusion of a hyperlink shall not imply, in any case, the existence of a relationship between MONPIEL and the owner of the website on which it is established, nor MONPIEL’s acceptance or approval of its contents or services. Any persons wishing to create a hyperlink must first request written authorisation from MONPIEL. In any case, the hyperlink shall only allow access to the homepage of our Website, and must refrain from making false, inaccurate or incorrect statements about MONPIEL or include illegal content, or content contrary to good customs and public order.
MONPIEL shall not be held responsible for the use that each User makes of the materials available on this Website, nor for any actions taken based on them.
- CONTRACTING
In accordance with applicable regulations, contracts concluded electronically shall produce all the effects provided for by law when consent and other necessary requirements for their validity are present. In any case, the electronic record containing the contract concluded electronically shall be admissible as documentary evidence in the event of a dispute between the parties.
Following all the phases of the purchasing process and, where applicable, payment of the corresponding amount necessarily implies provision of the required consent to enter into the contract.
Users will be provided with all relevant information prior to the start of the contracting process.
The Terms and Conditions shall be available to Users at all times on the Website, free of charge.
Access to the contracting process is free, aside from the costs incurred by the User due to their internet connection.
Each product offered includes a description available on its product page, which is made available to Users.
The contract between MONPIEL and the User shall be deemed concluded at the moment the User completes the contracting process by pressing the “PLACE ORDER”, “BUY” or similar button. Following all steps of the online process and completing the required fields, together with ticking the box indicating acceptance of these Terms and Conditions, shall be considered an express manifestation of the User’s willingness to accept them.
As a provider of an information society service, MONPIEL shall file the electronic document in which the contract is formalised. MONPIEL shall send the User an email confirming the successful completion of the purchase, along with the corresponding invoice.
MONPIEL shall implement appropriate and sufficient technical means to identify and correct any technical errors in the management of information, to the extent that it is responsible for them.
The language in which the contracting procedure shall be processed and in which this contract is formalised shall be Spanish, unless otherwise stated.
- PURCHASING PROCESS
The purchase of the products offered is carried out electronically through the Website. Any person with internet access may place an order, as all products offered through the Website are publicly accessible, without any restriction on viewing them.
After accessing the Website, the User must select the products they are interested in. It is important to carefully review the descriptions, features, conditions, delivery times, and final prices as indicated on the product page, and to specify the quantity desired for each item. The selected products will be added to the shopping “Cart” on the Website, where the User may continue shopping, and all selected products will remain in the “Cart”. The User may access their “Cart” at any time via the upper right-hand corner of the page.
Then, once the User has selected all the products they wish to purchase, they must begin the online checkout process by clicking the “CHECKOUT” button.
In order to proceed with the purchase, all required User information must be provided. The User must also complete the billing and shipping information. To this end, the User will be directed to a screen where they will be asked to fill in a series of personal and payment details, as well as make selections from the options provided by MONPIEL, all of which are essential to finalise the purchase through the Website.
In the “PAYMENT METHOD” tab, the User shall simply select the desired payment method from those offered by MONPIEL on the Website. At no point will MONPIEL have access to the User’s banking details, as these are managed directly by the corresponding financial institutions. The User is informed that payment through any of these methods may be subject to the specific conditions of such providers. MONPIEL recommends that the User read, understand and accept these providers’ terms and conditions, which are independent from the present Terms and Conditions.
After the payment has been processed, the User will receive an order confirmation email including a summary of the items purchased, the selected delivery method, and the shipping address.
If a payment incident occurs that prevents completion of the transaction, the User will receive an automatic payment error message, and the order will not be processed until payment is successfully completed.
- PRODUCTS
MONPIEL sells leather goods, footwear, and fashion accessories.
The data included on the Website in each product description — including photographs, graphical or iconographic representations, videos, trade names, trademarks or any kind of distinctive signs — is provided for informational purposes only. Therefore, MONPIEL accepts no responsibility for any errors in such information, although it undertakes to take all reasonable steps to correct any such errors or omissions as soon as it is made aware of them.
- PRICING TERMS
- PRODUCT PRICES
Each product will display its price at any given time on the Website, next to its description, and this information is publicly accessible.
Prices are shown in euros, unless expressly indicated otherwise.
The prices displayed are final prices and expressly include Value Added Tax (VAT) and any other applicable fees. However, the final price will also include any applicable increases or discounts, charges incurred by the User, and additional costs for optional services, payment methods, etc. In any case, all these amounts will be itemised and shown to the User during the checkout process.
- PROMOTIONAL CODES
MONPIEL may occasionally offer discount codes to its Users. These discounts may only be applied in accordance with the specific instructions provided by MONPIEL for each code. In any case, only one code may be used per order.
Discount codes may not be used in conjunction with certain promotional actions and collections.
- PAYMENT PROCESS
Once the User has purchased any of the products offered on the Website and made payment using one of the available methods provided by MONPIEL, the company will send an email to the User with all information related to the purchased items, their prices, applicable taxes, and any other information required by law.
In all cases, online payment shall be processed through a platform provided by an external financial institution, which will always be hosted on a secure SSL-certified website. To verify this, ensure the website URL begins with https://.
The contract shall only be effective once MONPIEL receives confirmation of payment from the secure payment provider. If the transaction is declined for any reason, or if the full amount of the order (including any processing fees or bank charges) is not paid, the order shall be suspended, and the User informed that the transaction has not been completed.
By accepting these Terms and Conditions, the User expressly agrees to receive their invoice electronically, if requested. Should the User prefer a paper invoice, they may contact MONPIEL and provide the postal address to which it should be sent.
Furthermore, in accordance with applicable law, MONPIEL may not modify the billing details of completed purchases. Therefore, the invoice shall be issued in the name of the individual placing the order, and Users must ensure the order is made using the correct name. Duplicate invoices cannot be issued for third parties, nor can they be issued once the warranty period has expired.
- PAYMENT OPTIONS
For one-time purchases, we accept the following credit and debit cards: Visa, Visa Electron, MasterCard, Maestro.
We also accept PayPal and “Aplazame” for one-time purchases.
To offer the “Aplazame” payment method, we may need to send your personal and order details to Aplazame during the checkout process so that they may assess your eligibility and tailor the available payment options accordingly. Your transferred personal data will be processed in accordance with Aplazame’s privacy policy.
- CUSTOMER SERVICE
MONPIEL, as operator of the Website and responsible for marketing and selling the products offered therein, provides a customer service channel to address any queries, complaints, claims, or suggestions related to purchases made through the Website.
Specifically, Users may contact MONPIEL through the following means:
- Email: [email protected]
- Phone: (+34) 673 403 882
- WhatsApp: 673 403 882
- Opening hours: Mon–Thu 09:30–18:30 and Friday 09:30–15:30
Once we receive communication from the customer, we will aim to respond to any complaints or enquiries as quickly as possible, and in any case, within one (1) month from the date the User submitted the complaint or enquiry.
Complaint forms are available to the User upon request.
- USE OF THE WEBSITE
Accessing or using the Website for unlawful or unauthorised purposes, whether for profit or not, is prohibited and the User shall be solely responsible for any consequences. In particular, the following is strictly prohibited, without limitation:
- Using the Website in any way that may cause damage, interruptions, inefficiencies, or malfunctions to its operation or to a third party's device.
- Using the Website to transmit, install or publish any virus, malicious code or other harmful programs or files.
- Using the Website to collect personal data of other Users.
- Using the Website illegally or in a way that is contrary to good faith, morality or public order.
- Registering on the Website with a false identity, impersonating others, or performing any actions that may mislead other Users about the identity of the sender.
- Accessing any section of the Website, other systems or networks connected to the Website, any MONPIEL server, or the services offered through the Website, without authorisation, by hacking, password theft or any other illegitimate means.
- Breaching or attempting to breach the Website’s or any network’s security or authentication measures, or those protecting the content offered on the Website.
- Performing any action that causes disproportionate or unnecessary saturation of the Website’s infrastructure or MONPIEL’s systems or networks, or those connected to the Website.
- Disrupting the normal operation of an event, contest, promotion or any other activity available through the Website or its functionalities, by unlawfully altering access, participation, or functioning, or falsifying results and/or using fraudulent participation methods or practices that in any way violate these conditions.
- Transmitting content through the Website or any of its enabled channels that violates the secrecy of communications, infringes intellectual or industrial property rights, or violates data protection regulations.
- Transmitting content through the Website or any of its enabled channels that constitutes spam or includes links to unrelated websites.
- Using the Website in a way that may cause damage, interruptions, inefficiencies, or malfunctions to its functionality or third-party devices.
- Using the Website or any of its enabled channels to transmit, install or publish any virus, malicious code or other harmful programs or files.
Failure to comply with any of the above obligations may result in MONPIEL taking appropriate legal measures, including deleting or blocking the User’s account, without the right to any compensation for damages caused to the infringing User.
- INDUSTRIAL PROPERTY RIGHTS
MONPIEL holds the relevant licences for the intellectual and industrial property rights over the Website, as well as all content offered therein, including the platform itself, texts, photographs or illustrations, logos, trademarks, graphics, designs, interfaces, or any other information or content, and the services available through it.
Under no circumstances shall access, browsing and use of the Website by the User, or the use, acquisition and/or contracting of products or services offered on it, be understood as a waiver, transfer, licence or total or partial assignment of such rights by MONPIEL. The User is granted the right to use the Website content and/or services strictly for domestic purposes and solely to enjoy the services in accordance with these Terms of Use.
References to registered trademarks, trade names, or other distinctive signs, whether owned by MONPIEL or third parties, imply a prohibition on their use without MONPIEL’s or the rightful owner’s prior consent. Unless expressly stated otherwise, access, browsing or use of the Website and/or its content shall not be interpreted as granting the User any rights over the trademarks or other distinctive signs therein.
All intellectual and industrial property rights over the content and/or services on the Website are reserved, and in particular, it is prohibited to modify, copy, reproduce, publicly communicate, transform or distribute, in any form or by any means, all or part of the content included on the Website for public or commercial purposes without prior, express and written authorisation from MONPIEL or, where applicable, the rights holder.
Likewise, it is prohibited to remove or manipulate any copyright notice or other identifiers of the rights holders that may be found on the Website, as well as technical protection measures, digital fingerprints or any protection or information mechanisms included in the Website content.
In the event that the User sends any type of information to MONPIEL via any of the enabled channels, the User declares, guarantees and accepts that they have the right to do so freely, that such information does not infringe any intellectual or industrial property rights, trade secrets or any other third-party rights, and that the information is not confidential or harmful to third parties.
The User acknowledges that they are solely responsible for any communication submitted in their name, and agrees to hold MONPIEL harmless for any such communication, including but not limited to its accuracy, legality, originality, and ownership.
If the User becomes aware of any unlawful or illegal content, or content that infringes intellectual and/or industrial property rights, they must notify MONPIEL immediately at the email address provided in these Terms and Conditions so that appropriate measures may be taken.
Likewise, if any User or third party believes that any of the content on MONPIEL’s Website infringes their intellectual and/or industrial property rights or any other rights, they must send a communication to said email address including the following information:
- Identifying details and contact information of the claimant or their legal representative.
- Documentation proving their ownership of the allegedly infringed rights.
- A detailed description of the rights allegedly infringed by MONPIEL and their exact location on the Website.
- An express declaration by the claimant stating that the content has been used without the consent of the holder of the allegedly infringed rights.
- LINKS
- LINKS TO OTHER WEBSITES
If the Website displays links or products that redirect to other websites via buttons, links, banners or content, MONPIEL informs that such links are managed directly by third parties. MONPIEL does not have the human or technical means to monitor or approve in advance all information, content, products or services provided by the platforms linked to from the Website.
Therefore, MONPIEL accepts no liability for any aspect related to the external platform or website linked from the Website. This includes, but is not limited to, its operation, access, data, information, files, the quality and reliability of its products and services, its own links or any of its content in general.
In this regard, if Users become aware that the activities carried out through such third-party websites are illegal or contravene moral standards or public order, they must notify MONPIEL immediately so that the access link can be disabled as quickly as possible.
In any event, the establishment of any kind of link from the Website to another website shall not imply any relationship, collaboration or dependency between MONPIEL and the owner of the external website.
- LINKS TO MONPIEL'S CHANNELS ON OTHER PLATFORMS AND SOCIAL MEDIA
MONPIEL provides Users, via various tools and applications, with links that allow them to access MONPIEL’s channels and pages hosted on different platforms and social networks managed by third parties (e.g., Facebook or Instagram). These links are included on the Website for the sole purpose of enabling Users to access MONPIEL’s presence on such platforms.
The presence of these applications does not imply any relationship between MONPIEL and the owner, manufacturer or distributor of the linked platform, nor does it imply MONPIEL’s acceptance or approval of the content or services offered therein. Responsibility lies solely with the platform owner, manufacturer or distributor.
MONPIEL does not share any personal information of its Users with Facebook, Instagram, or any other social network added in the future. The only purpose of these links is as set out in these Terms and in the Website’s Privacy Policy. Any information that the User provides on these platforms shall be under their own responsibility, and MONPIEL is not involved in this process.
The use of these applications may require the User to log in (username/password) to the relevant platforms, which are entirely external to the Website and outside MONPIEL’s control. By accessing these external networks, the User enters an environment not controlled by MONPIEL, which assumes no responsibility for the security settings of such environments.
As MONPIEL has no control over the content hosted on these channels, the User acknowledges and accepts that MONPIEL is not liable for the content or services accessed through such pages, nor for any content, products, services, advertising, or any other materials available therein.
Therefore, the User must exercise caution when evaluating and using information and services available on linked channels and when choosing what personal or third-party data to share there.
- INBOUND LINKS TO THE WEBSITE
MONPIEL does not authorise links to the Website from websites that contain illegal, unlawful, degrading, obscene, or generally offensive content that violates laws, morality, public order or generally accepted social norms.
Nonetheless, Users may create links on their own websites that redirect to the Website, provided that the following conditions are met: a) the link must not reproduce content from the Website or any part of it in any way; b) no browser or border environment may be created around any section of the Website, nor may the Website be otherwise altered; c) no false, inaccurate, or incorrect statements may be made about the Website and/or, in particular, it must not be implied that MONPIEL has authorised the link or has monitored or approved the content or services offered on the linking website; d) the website establishing the link must not contain unlawful content, content contrary to morality or public order, or content that infringes the rights of third parties, including intellectual or industrial property rights, rights to honour, personal or family privacy, personal image or data protection regulations.
MONPIEL does not have the capacity or technical resources to monitor, control or approve all information, content, products or services provided by other websites that contain inbound links to the Website. Therefore, MONPIEL assumes no liability for any aspects of such websites, including but not limited to their operation, access, data, information, files, the quality and reliability of their products and services, their own links and/or any of their content in general.
- LIABILITIES AND WARRANTIES
MONPIEL undertakes to ensure that the content, data or information regarding the products offered on its Website is reliable, accurate and truthful, and takes responsibility for the advertised prices and features. However, it shall not be liable for any information entered, displayed or modified by third parties unrelated to MONPIEL.
The photographs, texts, graphics, information or features that illustrate the products for sale are purely illustrative and not contractually binding, and may therefore vary. Nevertheless, we always strive to ensure that product descriptions are as accurate as possible.
Although MONPIEL will make every effort to maintain the integrity, accuracy and truthfulness of the Website and its content, MONPIEL does not guarantee and shall not be held liable for: (i) the continuity of Website content; (ii) the absence of errors in such content; (iii) the absence of viruses or other harmful components on the Website or the server that supplies it; (iv) the Website’s invulnerability or the impossibility of breaching the security measures adopted; (v) the lack of usefulness or performance of the Website’s content; or (vi) any damage caused to itself or a third party by any person who violates the conditions, rules and instructions established by MONPIEL or breaches the Website’s security systems.
Nonetheless, MONPIEL declares that it has adopted all necessary measures, within its capabilities and in accordance with current technology, to ensure the Website operates correctly and to minimise technical errors and errors in published content.
MONPIEL does not guarantee the legality, reliability or usefulness of content provided by third parties via the Website. If the User becomes aware of any unlawful or infringing content, they must notify MONPIEL immediately so that appropriate measures can be taken.
MONPIEL shall not be liable for the accuracy, completeness or currency of information published on the Website that comes from external sources, nor for the content of other platforms to which the Website may link. MONPIEL accepts no liability for any potential damages resulting from the use of such information.
In any case, MONPIEL reserves the right to suspend, modify, restrict or interrupt—temporarily or permanently—access, browsing, use, hosting and/or downloading of content and/or use of Website services, with or without prior notice, for Users who breach any of the provisions set out in these Terms and Conditions, without the User being entitled to any compensation.
Each party shall be liable for its own breaches, holding the other party harmless from any error, fault or negligence not attributable to them and from any damage resulting from such breaches or errors committed by the other contracting party.
MONPIEL shall not be liable for product unavailability or delivery failures due to force majeure, theft, loss, or errors in the order or information provided by the User. However, in such cases, MONPIEL may contact the User to try to find the best possible solution.
- MODIFICATIONS
MONPIEL reserves the right to make changes or updates to these Terms and Conditions, which shall be communicated to the User in advance for acceptance or rejection, should they be substantial.
The User shall be deemed to have expressly accepted such changes or updates in the following case: when placing a new order, they will be required to expressly accept the new Terms and Conditions.
- SUSPENSION OF THE WEBSITE
MONPIEL reserves the right to suspend, modify, restrict or interrupt—temporarily or permanently—access, browsing, use, hosting or downloading of content or use of the Website’s services, with or without prior notice, for Users who breach any of the provisions set out in these Terms and Conditions, without the User being entitled to any compensation.
- NOTIFICATIONS
All communications between MONPIEL and the User regarding the contracting of orders through the Website shall be made in writing and in accordance with the communication procedures set out in these Terms and Conditions for each specific case.
- LANGUAGE
MONPIEL may translate these Terms and Conditions, its Privacy Policy, or any other operational rule, policy or procedure published on the Website. In the event of any conflict, the Spanish version shall prevail.
- SUPPLIERS
As a prestigious and reliable company committed to providing high-quality products to its customers, MONPIEL acknowledges its responsibility to ensure that its suppliers act ethically. We expect our suppliers to consistently provide an environment that protects the health and safety of employees and their basic human rights. All suppliers must comply with their national employment laws and regulations, particularly regarding:
- Minimum working age
- Voluntary employment
- Health and safety
- Freedom of association and the right to collective bargaining
- No discrimination
- No harsh or inhumane treatment
- Working hours
- Working conditions
MONPIEL will never knowingly source supplies from countries that do not comply with these principles. We also expect our suppliers to promote these principles throughout their own supply chains. Due to the sometimes complex nature of supply chains, it is not always possible to monitor or control the conditions of every individual involved in the manufacture of our products. However, as MONPIEL continues to grow, it recognises the importance of taking the initiative and doing all it can to uphold the rights of everyone involved in the production of its goods.
- CONFIDENTIALITY AND DATA PROTECTION
In accordance with the provisions of Organic Law 3/2018 of 5 December on the Protection of Personal Data and the Guarantee of Digital Rights, all personal data provided while using the Website shall be processed in accordance with the Privacy Policy, which each User must expressly accept in order to use and register on the platform.
- GENERAL
The titles of the different clauses are for information purposes only and shall not affect, define or expand the interpretation of these conditions. MONPIEL may modify these terms and conditions, in whole or in part, by publishing such changes in the same way as these conditions or through any form of communication addressed to the Users.
The validity of these conditions coincides with the time they remain published, until they are modified in whole or in part, at which point the updated conditions shall come into effect.
Without prejudice to any specific conditions that may apply, MONPIEL may terminate, suspend or interrupt, at any time and without prior notice, access to Website content, without the User being entitled to any compensation. Following such termination, the prohibitions on the use of content set out in these conditions shall remain in force.
Likewise, if the User breaches these conditions, MONPIEL may automatically suspend or delete their account without prior notice. In no case shall such suspension or deletion entitle the User to any compensation. In this regard, MONPIEL may report any breaches of applicable law or suspected criminal conduct to the appropriate authorities and cooperate fully with them.
The contracting of any product and/or paid service offered by MONPIEL shall be governed by the general and/or specific conditions applicable to the relevant service.
In the event of a discrepancy between these conditions and the specific conditions of any particular service offered on the Website, the latter shall prevail.
If any provision of these conditions is declared null or unenforceable, in whole or in part, by a competent court, tribunal or administrative body, such invalidity or unenforceability shall not affect the remaining provisions of these Terms of Use.
Failure by MONPIEL to exercise or enforce any right or provision contained in these conditions shall not constitute a waiver unless acknowledged and agreed in writing.
- SEVERABILITY
All clauses or sections of this contract must be interpreted independently and autonomously. The remaining provisions shall not be affected in the event that any of them is declared null and void by a final judicial or arbitral ruling. The affected clause(s) shall be replaced by others that preserve the effects intended by these Terms of Use.
- GOVERNING LAW AND JURISDICTION
Whenever the applicable legislation allows the parties to submit to a specific jurisdiction, any disputes arising from or related to this Website shall be governed by the laws of Spain in force at the time of the dispute, and we shall submit to the Courts and Tribunals of Córdoba, as well as, where appropriate, to consumer arbitration tribunals or similar bodies to which we may be affiliated at the time the dispute arises. Notwithstanding the foregoing, and in accordance with Royal Legislative Decree 1/2007 of 16 November, which approves the revised text of the General Law for the Defence of Consumers and Users, in the event of a dispute we shall submit to the Courts and Tribunals of the consumer’s and User’s place of residence.
- DISPUTE RESOLUTION
As set out in Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution in consumer matters, in the event of a dispute, the User may, if they wish, use the “European Commission’s Online Dispute Resolution Platform” to attempt to resolve the issue extrajudicially with MONPIEL.
You can submit your complaint to an authorised dispute resolution body via the following link: http://ec.europa.eu/consumers/odr/
To submit complaints regarding the use of our services, the User may write to the email or postal address specified in the section of these Terms and Conditions titled “Owner Identification and General Information”, and we will always aim to find an amicable resolution to the conflict.