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Privacy Policy and Cookies Policy

 

PRIVACY POLICY

 

  1. MONPIEL

This website is owned by BIBOCCI, S.L., (hereinafter, “MONPIEL”), a company incorporated under Spanish law, with tax ID number B14231898 and registered office at Calle Ingeniero Barbudo, 4, 14013, Córdoba (Córdoba), Spain.

 

  1. INFORMATION AND CONSENT

By accepting this Privacy Policy, the user (hereinafter, the “User” or “Users”) is informed and gives their free, informed, specific and unequivocal consent for the personal data provided via the website located at the URL https://www.monpiel.com/ (hereinafter, the “Website”) to be processed by MONPIEL, including data derived from browsing and any other data that may be provided in the future.

 

The User must read this Privacy Policy carefully, as it has been written clearly and simply to make it easy to understand, allowing the User to freely and voluntarily decide whether they wish to provide their personal data to MONPIEL.

 

  1. OBLIGATION TO PROVIDE DATA

The data requested in the forms on the Website are generally mandatory (unless otherwise indicated in the required field) in order to fulfil the purposes for which they are being collected.

 

Therefore, if such data are not provided or are provided incorrectly, it will not be possible to fulfil those purposes, without prejudice to the User's ability to freely browse the Website content.

 

  1. FOR WHAT PURPOSES WILL MONPIEL PROCESS THE USER'S DATA?

Data provided for the purpose of formalising a service contract:

 

  • Manage, process and monitor contracts or purchases made.
  • Contact the User to complete the service contract or purchase if they have saved their shopping basket or saved items without completing the payment process.
  • Carry out quality and satisfaction surveys.
  • Send marketing communications to the User about MONPIEL products and services via electronic and/or traditional means, if the User checks the relevant box provided on the Website during the contracting process.
  • Analyse use of the Website and monitor the User’s preferences and behaviours in order to improve communication with Website Users.

 

Data provided through contact forms or channels, when available:

  • Manage, process and respond to the User’s requests, enquiries, incidents or questions.
  • Carry out quality and satisfaction surveys.
  • Send marketing communications to the User about MONPIEL products and services via electronic and/or traditional means, if the User checks the corresponding box on the Website.
  • Analyse use of the Website and monitor the User’s preferences and behaviours in order to improve communication with Website Users.

 

Data provided for the Newsletter subscription, if active:

 

  • Manage subscription and/or unsubscription to the Newsletter.
  • Carry out quality and satisfaction surveys.
  • Send marketing communications to the User about MONPIEL products and services via electronic and/or traditional means, if the User checks the corresponding box on the Website.
  • Analyse use of the Website and monitor the User’s preferences and behaviours in order to improve communication with Website Users.

 

Data provided to obtain discounts or take part in promotions, when active:

 

  • Manage and execute the promotion, as well as monitor its development.
  • Send marketing communications to the User about MONPIEL products and services via electronic and/or traditional means, if the User gives their consent by ticking the appropriate box.
  • Analyse use of the Website and monitor the User’s preferences and behaviours in order to improve communication with Website Users.

 

Data provided through the online chat, if active:

 

  • Manage, process and respond to the User’s requests, enquiries, incidents or questions.

 

  1. WHAT USER DATA WILL MONPIEL PROCESS?

To formalise the contracting or purchase of a service:

 

  • Identification details: first name and surname.
  • Contact details: email address, telephone number and postal address.
  • Transaction data relating to MONPIEL goods and services: products and services purchased or shown interest in by the User.
  • Financial and payment information: bank card.
  • Browsing data.

 

Data provided through forms or contact channels, when available:

 

  • Identification details: first name and surname.
  • Contact details: email address and telephone number.
  • Browsing data.

 

Data provided through the Newsletter, when active:

 

  • Identification details: first name and surname.
  • Contact details: email address, telephone number and postal address.
  • Other information: data provided by Users in open fields within the website forms.
  • Browsing data.

 

Data provided to obtain discounts or take part in promotions, when active:

 

  • Identification details: first name and surname.
  • Contact details: email address, telephone number and postal address.
  • Transaction data relating to MONPIEL goods and services: products and services purchased or shown interest in by the User.
  • Browsing data.

 

Data provided through the online chat, if active:

 

  • Identification details: first name and surname.
  • Contact details: email address, telephone number and postal address.
  • Transaction data relating to MONPIEL goods and services: products and services purchased or shown interest in by the User.
  • Other data provided by the User through the online chat.
  • Browsing data.

 

If the User provides data relating to third parties, they declare that they have obtained their consent and undertake to inform them of the content of this Privacy Policy, holding MONPIEL harmless from any liability in this regard. Nevertheless, MONPIEL may carry out periodic checks to verify this, applying the due diligence measures that correspond in accordance with data protection regulations.

 

  1. WHAT IS THE LEGAL BASIS FOR MONPIEL PROCESSING USER DATA?

Data provided to formalise a service contract or purchase:

 

  • Performance of the contract, in order to manage, process and monitor services or purchases and contact the User to complete the order if they have saved their basket or products without finalising payment.
  • Consent, for processing sensitive data.
  • Legitimate interest, to conduct quality and satisfaction surveys.
  • Consent, for sending marketing communications via electronic and/or traditional means about MONPIEL products and services.

 

Data provided through forms or contact channels, when available:

 

  • Consent, to manage, process and respond to the User’s requests, enquiries, incidents or questions.
  • Consent, to send marketing communications via electronic and/or traditional means about MONPIEL products and services.
  • Legitimate interest, to conduct quality and satisfaction surveys.

 

Data provided via the Newsletter, when active:

 

  • Consent, to send marketing communications via electronic and/or traditional means about MONPIEL’s products and services.
  • Legitimate interest, to carry out quality and satisfaction surveys.

 

Data provided to obtain discounts or to take part in promotions:

 

  • Consent, to manage the promotion and apply the discount or promotional offer.
  • Consent, to send marketing communications via electronic and/or traditional means about MONPIEL’s products and services.
  • Legitimate interest, to carry out quality and satisfaction surveys.

 

Data provided through the ONLINE Chat:

 

  • Consent, to manage, process and respond to the User’s requests, enquiries, incidents or questions.

 

The consents obtained for the purposes mentioned above are independent, so the User may revoke one without affecting the others.

 

To revoke such consent, the User may contact MONPIEL at [email protected]

 

  1. WHO WILL USER DATA BE SHARED WITH?

User data may be disclosed to:

 

  • Public authorities in cases provided for by law.

 

  1. DATA RETENTION

Data provided for contracting a service or finalising a purchase:

 

  • The data provided to manage, process and follow up on contracts or purchases, as well as any sensitive data provided by the User, will be retained for the duration of the contractual relationship and, once ended, for the limitation period of any legal actions that may arise.
  • Data used to contact the User to complete their order if they saved their basket or left products or services in it without completing payment will be retained for 180 days.
  • Data related to quality and satisfaction surveys will be retained for five (5) years.

 

Data provided via forms or contact channels:

 

  • Will be retained for as long as necessary to process and respond to the request and, once completed, for the limitation period of any legal actions arising from the request.

 

Data provided to obtain discounts or to take part in promotions:

 

  • Will be retained until the promotion has ended and, once it has, for the limitation period of any legal actions that may arise from it.

 

Data used for sending marketing communications:

 

  • Will be processed until the User objects or revokes their consent.

 

Data provided through the online chat:

 

  • Will be retained for as long as necessary to process and respond to the request and, once completed, for the limitation period of any legal actions arising from the request.

 

  1. MARKETING AND PROMOTIONAL COMMUNICATIONS

One of the purposes for which MONPIEL processes the personal data provided by Users is to send them marketing communications with information relating to products, services, promotions, offers, events or news of interest to them.

 

If the User wishes to stop receiving marketing or promotional communications from MONPIEL, they may unsubscribe by sending an email to the following address: [email protected]

 

 

  1. USER RESPONSIBILITY

The User:

 

  • Guarantees that they are over fourteen (14) years of age and that the data they provide are true, accurate, complete and up to date. In this regard, the User is responsible for the accuracy of all data they provide and will keep the information updated so that it reflects their actual situation.
  • Guarantees that they have informed any third parties whose data they may provide, where applicable, of the information contained in this document. They also guarantee that they have obtained the third party’s authorisation to provide their data to MONPIEL for the purposes indicated.
  • Will be liable for any false or inaccurate information provided through the Website and for any damages, direct or indirect, caused to MONPIEL or to third parties.

 

  1. EXERCISING YOUR RIGHTS

The User may send a written request to MONPIEL, at the address indicated in the header, or via email to [email protected], attaching a copy of their identity document, at any time and free of charge, in order to:

 

  • Revoke the consents given.
  • Obtain confirmation as to whether or not MONPIEL is processing personal data concerning them.
  • Access their personal data.
  • Rectify inaccurate or incomplete data.
  • Request the deletion of their data when, among other reasons, the data are no longer necessary for the purposes for which they were collected.
  • Request the restriction of data processing where one of the conditions set out in data protection legislation is met.
  • Request the portability of the data they have provided, in the cases provided for by law.
  • Contact MONPIEL via the following address: [email protected]
  • Lodge a complaint regarding the protection of their personal data with the Spanish Data Protection Agency, at C/ Jorge Juan, 6, 28001 - Madrid, if they consider that MONPIEL has infringed their rights under the applicable data protection legislation.

 

  1. SECURITY MEASURES

MONPIEL will always process the User’s data in complete confidentiality, maintaining the mandatory duty of secrecy in accordance with applicable regulations, and will adopt the necessary technical and organisational measures to guarantee the security of the data and prevent its alteration, loss, or unauthorised access or processing, taking into account the state of technology, the nature of the stored data and the risks to which it is exposed.

 

  1. CHANGES

MONPIEL reserves the right to revise this Privacy Policy at any time it deems appropriate, in which case Users will be informed. For this reason, we recommend checking this privacy statement regularly to read the latest version of MONPIEL’s Privacy Policy.

 

  1. ACCEPTANCE AND CONSENT

The User declares that they have been informed of the conditions regarding the protection of personal data, accepting and consenting to the automated processing of their data by MONPIEL in the manner and for the purposes set out in this Privacy Policy.

 

 

COOKIES POLICY

 

To facilitate browsing, BIBOCCI, S.L., (hereinafter referred to as “MONPIEL”), with VAT number B14231898 and registered office at Calle Ingeniero Barbudo, 4, 14013, Córdoba (Córdoba), Spain, uses data storage and retrieval devices: cookies, advertising pixels, or similar technologies (hereinafter collectively referred to as “cookies”).

 

This Cookies Policy is part of the Privacy Policy of the online platform (hereinafter, the "Platform"), available on the website located at URL https://www.monpiel.com (“Website”) and on the corresponding mobile device applications, where applicable.

 

  1. WHAT ARE COOKIES?

 

Cookies are files containing small amounts of information that are downloaded onto the user’s device when visiting a website and are essential for the functioning of the internet. They cannot harm the user’s equipment/device, and if enabled in your browser settings, they help identify and fix potential errors in the Platform’s operation. Cookies serve many purposes, such as allowing you to navigate between pages efficiently, remembering your preferences, and generally improving your user experience. They also help ensure that the ads you see online are more relevant to you and your interests.

 

Cookies can be classified as “first-party” or “third-party” depending on the domain they belong to. First-party cookies are those placed by a website visited by the user (in this case, cookies set by MONPIEL on our Website). Third-party cookies are those placed by a domain different from the one visited by the user. For example, if a user visits a website and an external organisation sets a cookie through that website, it is a third-party cookie.

 

Cookies can also be classified as “persistent” or “session” cookies based on their duration. Persistent cookies remain on a user’s device for the period specified in the cookie and are activated each time the user visits the website that created them, until they expire or are disabled by the user. Session cookies allow the actions of a user to be linked during a browsing session, which starts when the user opens a browser window and ends when they close it. All session cookies are deleted at that time.

 

  1. WHAT TYPES OF COOKIES DOES MONPIEL USE AND FOR WHAT PURPOSE?

 

MONPIEL uses cookies for the purposes outlined below. If MONPIEL uses other cookies in the future to provide more and better services, users will be informed through this Cookies Policy.

 

Technical cookies

 

These cookies are used to facilitate your browsing of the Platform and utilise its functions, enabling various features of the Platform. Additionally, they make your browsing more secure or provide functionalities that you have previously requested. Since they are essential for the site’s operation, these cookies will be enabled by default and cannot be disabled.

 

Below, you can find detailed information about our providers, the functionality of each technical cookie, and their duration, in the following dropdown menus:

 

Customisation cookies

 

These cookies enable the site to offer improved functionality and personalisation. They can be set by us or by third parties whose services we have integrated into our page. If you do not allow these cookies, certain services may not function properly.

 

Below, you can find detailed information about our providers, the functionality of each customisation cookie, and their duration, in the following dropdown menus:

 

Analytical cookies

 

These cookies allow us to count visits and traffic sources in order to measure and improve the performance of our site. They help us understand which pages are the most or least popular and see how many people visit the site. The information collected by these cookies is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

 

Below, you can find detailed information about our providers, the functionality of each analytical cookie, and their duration, in the following dropdown menus:

 

Advertising cookies

 

These cookies may be placed throughout the website by our advertising partners. They can be used by these partners to build a profile of your interests and show you relevant ads on other sites. They do not store personal information directly but are based on uniquely identifying your browser and internet access device. If you do not allow these cookies, you will receive less targeted advertising.

 

Below, you can find detailed information about our providers, the functionality of each advertising cookie, and their duration, in the following dropdown menus:

 

  1. HOW CAN I ACCEPT, REJECT, OR CONFIGURE THE USE OF COOKIES?

When you visit the Website for the first time, you will see a pop-up window containing the following information:

 

  1. Identification of the Website’s publisher, namely MONPIEL.
  2. Explanation of the purposes for which MONPIEL uses cookies.
  3. Information about whether the cookies are first-party or third-party cookies, as described in Section 1 of this Cookies Policy.
  4. General information about the type of data that will be collected and used for profiling, if applicable.
  5. A link to our Cookies Policy, where you can find all the necessary information before taking any action.

 

You will then be presented with the following options, allowing you to give your consent or rejection for the use of cookies, or to set your preferences:

 

  1. “Accept” button: Clicking this button will accept all cookies used by MONPIEL.

 

  1. “Reject” button: Clicking this button will reject all cookies used by MONPIEL, except for technical cookies, which will always remain active in accordance with current regulations.

 

  1. “Preferences” button: Clicking this button will take you directly to the Preferences Panel, where you can configure which cookies to accept or reject according to your own criteria and interests. Through the Preferences Panel, you can accept or reject cookies that require your consent. In this panel, you will find the following buttons and elements:

 

  • “Accept” button: Clicking this button will accept all cookies used by MONPIEL.
  • “Reject” button: Clicking this button will reject all cookies used by MONPIEL, except for technical cookies, which will always remain active in accordance with current regulations.
  • “Save Preferences” button: Clicking this button will save only and exclusively the cookie selection you have made. If you do not make any changes from the default selection, clicking this button will reject all cookies except for technical cookies, which will always remain active in accordance with current regulations.
  • A link to our Cookies Policy, where you can find all the necessary information before taking any action.

 

  1. HOW CAN I MANAGE COOKIE PREFERENCES DIRECTLY IN MY BROWSER?

 

Additionally, most browsers allow you to manage cookies by rejecting or accepting all cookies or only accepting certain types. The process for managing and deleting cookies can be found in the help function built into your browser. If you decide to limit cookie use, you may not be able to fully use all the interactive features of the Platform.

 

You can allow, block, or delete cookies installed on your device by adjusting the settings in the browser installed on your computer:

 

 

 

 

 

 

Similarly, mobile device browsers allow you to change privacy options to disable or delete cookies. Follow the instructions provided by your mobile browser developer.

 

Below are a few links that guide you on adjusting privacy settings on your mobile device:

 

 

 

  1. THIRD-PARTY PROCESSING AND INTERNATIONAL TRANSFERS

 

You can find information about third-party processing activities and any international transfers performed by the third parties identified in this Cookies Policy in their respective policies (see the links provided in the section corresponding to each cookie type). Any international transfer mechanisms, if applicable, will be disclosed by those third parties.